YOUR BUSINESS. YOUR AI ASSISTANT.
AI Chatbot for WordPress & WooCommerce, trained for your business.
Give visitors answers about your company, products and services, right when they need them.
At Firstidea, we study your website and business, train the AI assistant with the information and documents you provide, and deliver it installed, configured and ready to use.
Business-specific training · Installation & setup · Greek, English & Greeklish
A BETTER FIRST CONVERSATION
Help visitors move from a question to their next step.
A question about a service, a product feature or how to work with you can determine whether someone moves forward. The assistant helps visitors find the information they need and continue to a relevant product, page or conversation with your team.
Answers outside working hours
Visitors can learn about your business even when your team is unavailable to respond.
Help with choosing
The assistant explains services and presents relevant products using the information we have provided.
Fewer repetitive questions
It handles initial enquiries so your team can spend more time on requests that need personal attention.
Easier contact
It directs interested visitors to your contact options or collects their details, with consent, so you can follow up.
BUILT AROUND YOUR BUSINESS
Trained with your company’s knowledge.
We start with what you do, who you serve and what your customers need before and after a purchase. We use your website alongside the material you provide so the assistant can answer questions about:
- Your company: activities, service locations, opening hours and contact options.
- Your products and services: features, applications, what is included and available choices.
- Working with you or making a purchase: requesting a quote, starting a project, delivery methods and returns policies.
- Customer support: frequently asked questions, instructions and support information.
Company presentations, catalogues, manuals, FAQs and additional notes can enrich its knowledge. Together, we choose which information it is permitted to use in answers to your visitors.
An AI assistant for your WordPress website.
On a business website, the assistant helps visitors understand what you offer and how you can help them. It connects their question to your services, FAQs and relevant pages, helping them continue with a clearer understanding.
Example questions include “What does this service include?”, “How can I request a quote?” and “How do we start working together?”, provided the answers are covered by the material we have organised.
The service can be added to an existing website or included in your WordPress website development.
A WooCommerce AI chatbot that helps visitors find products.
Visitors describe what they are looking for and the assistant helps them find relevant products in your catalogue. It presents available information about features, prices and availability, then directs visitors to the product page to continue shopping.
- Search using natural language, product names or product codes.
- Answers about features and available variations.
- Product cards with images and links to your store.
- Information about delivery, returns and the other policies you have defined.
It connects to public catalogue data in your WooCommerce store. For stores with special pricing, B2B access or restricted product visibility, we check which information it is permitted to show.
WE TAKE CARE OF THE SETUP
From our first conversation to a ready-to-use assistant.
We study your business
We identify your audience, services or products, frequent questions and the tasks you want the assistant to handle. We review your website and gather the necessary material.
We organise the knowledge and train the assistant
We add the information to its knowledge base and define tone, languages and response guidelines. We clarify missing details and decide when it should suggest contacting your team.
We install, configure and test
We integrate the assistant into your website, adapt its appearance to your brand and check it on desktop and mobile. We test real questions and refine the knowledge and responses.
We deliver it ready to use
The assistant goes live after the agreed tests. We explain what it knows, how enquiries are collected and how to update it when your business information changes.
TECHNOLOGY + PEOPLE
Firstidea brings together the knowledge, technology and integration.
The service combines our chatbot technology with our team’s work on your specific website. We adapt the sources, tone, responses and appearance to fit your business and its visitors.
We handle technical configuration, the connection to the AI service, usage limits and testing. If you need ongoing support, we also agree on care after delivery: updates, new material and improvements to answers.
The assistant is part of Firstidea’s AI solutions and can be combined with WordPress & WooCommerce support.
FAQ
Questions about our AI Chatbot service.
Knowledge, installation, costs and the everyday operation of your assistant.
What do you need from us to get started?
Your website, an outline of your goals and the questions you receive most often. We then guide you through the material we need: service information, product details, company presentations, guides or other useful documents.
Can it use information that is not on the website?
Yes. We can add additional text and documents, such as PDFs, guides and catalogues. Together, we select the material it is permitted to use in public answers.
What do you mean by training it?
We organise your business information into a knowledge base, define how it should use that information and test its answers with real questions. It can then retrieve relevant material whenever someone asks a question and be updated when information changes.
Do we need to change our website?
It can usually be integrated into an existing WordPress website or WooCommerce store. We first review the version, functionality and specifics of your installation. If adaptations are needed, we describe them in our proposal.
Does it support Greek, English and Greeklish?
Yes. It supports conversations in Greek and English and is designed to understand questions written in Greeklish. We adapt the tone of its answers to your business.
How is it updated when products or services change?
Changes to website content and the WooCommerce catalogue feed automatic knowledge updates. For additional documents or information you have provided separately, we agree on how they will be replaced and updated.
What if it does not know the answer?
We configure it to acknowledge insufficient information and suggest contacting your team. Testing and controlled sources help reduce mistakes, without promising that an AI system can never give an incorrect answer.
Can it collect contact enquiries?
Yes. If you choose, we add a short form inside the chatbot. Visitors provide their details and interest with consent, and the enquiry is sent to your team for follow-up.
How much does the service cost?
The proposal depends on your website, the volume and organisation of the material, the required features and testing. It specifies training, installation and delivery, plus any ongoing support. We also clarify AI service usage charges and consumption limits from the outset.
What happens to data and conversations?
Questions, the necessary conversation context and relevant knowledge excerpts are processed by the selected AI service to generate the answer. During setup, we define what is logged, how long it is retained and the notice visitors see. Storing full conversations in WordPress is not required for the assistant to work.
Will OpenCart also be supported?
We plan to extend the service to OpenCart stores. You can register your interest so we can let you know when it becomes available.
LET’S MAKE IT YOURS
Let’s build your business’s AI assistant.
Send us your website and tell us which questions you would like it to handle. We will review your content and needs, then propose what the assistant can do, what material it needs and how we will deliver it ready to use.