{"id":10684,"date":"2026-08-19T23:05:08","date_gmt":"2026-08-19T20:05:08","guid":{"rendered":"https:\/\/firstidea.gr\/faq-2\/"},"modified":"2026-09-08T21:04:23","modified_gmt":"2026-09-08T18:04:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.firstidea.gr\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<div class=\"wp-block-group firstidea-pilot-content firstidea-faq-hub is-layout-flow wp-block-group-is-layout-flow\">\n\n<section class=\"faq-hub-hero\" aria-labelledby=\"faq-hub-title\"><div class=\"site-container faq-hub-hero__grid\"><div class=\"faq-hub-hero__copy motion-reveal is-visible\"><nav class=\"breadcrumbs\" aria-label=\"Breadcrumb\"><a href=\"\/en\/\">Firstidea<\/a><span>\/<\/span><span>Frequently asked questions<\/span><\/nav><p class=\"eyebrow eyebrow--light\"><span><\/span> 24 answers \u00b7 8 topics<\/p><h1 id=\"faq-hub-title\">The right questions <em>before the decision is locked.<\/em><\/h1><p>Concise, practical answers about websites, eCommerce, custom applications, technical support, SEO, AI and working with Firstidea. Each topic links to the page where that subject is explored in depth.<\/p><div class=\"hero-actions\"><a class=\"button button--light\" href=\"#faq-topics\">Find your topic <span aria-hidden=\"true\">\u2193<\/span><\/a><a class=\"button button--ghost-light\" href=\"https:\/\/www.firstidea.gr\/en\/contact\/\">Ask a specific question<\/a><\/div><\/div><div class=\"faq-question-sorter motion-reveal motion-delay-1 is-visible\" aria-hidden=\"true\"><div class=\"faq-question-sorter__head\"><span>QUESTION DESK \/ ROUTE BEFORE QUOTE<\/span><i><\/i><i><\/i><\/div><div class=\"faq-question-card faq-question-card--one\"><small>01 \/ NEED<\/small><strong>WHAT MUST<br>WORK?<\/strong><span>GOAL \u00b7 USERS \u00b7 FLOW<\/span><\/div><div class=\"faq-question-card faq-question-card--two\"><small>02 \/ FIT<\/small><strong>WHICH<br>APPROACH?<\/strong><span>CMS \u00b7 COMMERCE \u00b7 CUSTOM<\/span><\/div><div class=\"faq-question-card faq-question-card--three\"><small>03 \/ PROOF<\/small><strong>HOW IS IT<br>VERIFIED?<\/strong><span>SCOPE \u00b7 TEST \u00b7 OWNERSHIP<\/span><\/div><mark>ASK \u2192 CLARIFY \u2192 DECIDE<\/mark><\/div><\/div><\/section>\n\n<section class=\"faq-topic-index\" id=\"faq-topics\" aria-labelledby=\"faq-topic-index-title\"><div class=\"site-container\"><div class=\"internal-section-heading motion-reveal\"><div><p class=\"eyebrow\"><span><\/span> Decision map<\/p><h2 id=\"faq-topic-index-title\">Start with the decision in front of you.<\/h2><\/div><p>This hub does not try to contain every possible question. It answers recurring decision-stage concerns and routes you to deeper, specialist information.<\/p><\/div><nav class=\"faq-topic-index__grid\" aria-label=\"Frequently asked question topics\"><a href=\"#faq-websites\" class=\"faq-topic-card motion-reveal\"><span>01<\/span><strong>Websites<\/strong><b aria-hidden=\"true\">\u2193<\/b><\/a><a href=\"#faq-ecommerce\" class=\"faq-topic-card motion-reveal\"><span>02<\/span><strong>eCommerce<\/strong><b aria-hidden=\"true\">\u2193<\/b><\/a><a href=\"#faq-custom\" class=\"faq-topic-card motion-reveal\"><span>03<\/span><strong>Custom systems<\/strong><b aria-hidden=\"true\">\u2193<\/b><\/a><a href=\"#faq-support\" class=\"faq-topic-card motion-reveal\"><span>04<\/span><strong>Support &amp; takeover<\/strong><b aria-hidden=\"true\">\u2193<\/b><\/a><a href=\"#faq-growth\" class=\"faq-topic-card motion-reveal\"><span>05<\/span><strong>SEO, speed &amp; security<\/strong><b aria-hidden=\"true\">\u2193<\/b><\/a><a href=\"#faq-project\" class=\"faq-topic-card motion-reveal\"><span>06<\/span><strong>Budget &amp; delivery<\/strong><b aria-hidden=\"true\">\u2193<\/b><\/a><a href=\"#faq-ai\" class=\"faq-topic-card motion-reveal\"><span>07<\/span><strong>AI solutions<\/strong><b aria-hidden=\"true\">\u2193<\/b><\/a><a href=\"#faq-hosting\" class=\"faq-topic-card motion-reveal\"><span>08<\/span><strong>Hosting &amp; maintenance<\/strong><b aria-hidden=\"true\">\u2193<\/b><\/a><\/nav><\/div><\/section>\n\n<section class=\"faq-hub-principle\" aria-labelledby=\"faq-principle-title\"><div class=\"site-container faq-hub-principle__grid\"><div class=\"faq-route-ticket motion-reveal\" aria-hidden=\"true\"><span>ANSWER ROUTING \/ NO DEAD END<\/span><ol><li><b>01<\/b><strong>SHORT ANSWER<\/strong><small>DECISION FIRST<\/small><\/li><li><b>02<\/b><strong>DEEP PAGE<\/strong><small>SCOPE &amp; EVIDENCE<\/small><\/li><li><b>03<\/b><strong>HUMAN REVIEW<\/strong><small>PROJECT CONTEXT<\/small><\/li><\/ol><mark>ONE QUESTION \u2192 ONE USEFUL NEXT STEP<\/mark><\/div><div class=\"motion-reveal motion-delay-1\"><p class=\"eyebrow\"><span><\/span> Answer first, depth second<\/p><h2 id=\"faq-principle-title\">The FAQ helps you move forward; it does not replace discovery.<\/h2><p>These answers provide a clear first direction without promising price, timing or technology before the facts are known. For each real project we review the existing system, data, integrations, team and success criteria.<\/p><a class=\"text-link\" href=\"https:\/\/www.firstidea.gr\/en\/contact\/\">Tell us about your project <span aria-hidden=\"true\">\u2197\ufe0e<\/span><\/a><\/div><\/div><\/section>\n\n\n\t\n<section class=\"wp-block-group faq-section support-faq faq-hub-group faq-hub-group--plain is-layout-flow wp-block-group-is-layout-flow\">\n\t\n\t<div class=\"wp-block-group site-container faq-section__grid is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\n\t\t<div class=\"wp-block-group faq-section__intro motion-reveal is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\n\t\t\t<p class=\"eyebrow wp-block-paragraph\"><span aria-hidden=\"true\"><\/span> FAQ<\/p>\n\t\t\t\n\t\t\t\n\t\t\t<h2 class=\"wp-block-heading\" id=\"faq-websites\">Website development and technology choices.<\/h2>\n\t\t\t\n\t\t\t\n\t\t\t<p class=\"wp-block-paragraph\">The first decisions about structure, CMS, content and implementation approach.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t<p class=\"faq-section__link wp-block-paragraph\"><a href=\"https:\/\/www.firstidea.gr\/en\/website-development\/\">Website development <span aria-hidden=\"true\">\u2197\ufe0e<\/span><\/a><\/p>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-group faq-list is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\t\t\n\t\t\t<details class=\"wp-block-details motion-reveal motion-delay-1 is-layout-flow wp-block-details-is-layout-flow\"><summary>How do you decide whether a website should use WordPress or custom development?<span aria-hidden=\"true\">+<\/span><\/summary><p class=\"wp-block-paragraph\">The decision starts with content, user roles, integrations, future changes and budget. WordPress is a strong choice when mature content management matters; custom development becomes appropriate when the core workflows, data or functionality go meaningfully beyond a CMS.<\/p><\/details>\n\t\t\t\n\t\t\t\t\t\n\t\t\t<details class=\"wp-block-details motion-reveal motion-delay-2 is-layout-flow wp-block-details-is-layout-flow\"><summary>Does Firstidea build only WordPress websites?<span aria-hidden=\"true\">+<\/span><\/summary><p class=\"wp-block-paragraph\">No. We build WordPress and Gutenberg websites, OpenCart and WooCommerce stores, as well as custom websites and web applications without a CMS. We choose the platform after discovery, not because it is the only technology we know.<\/p><\/details>\n\t\t\t\n\t\t\t\t\t\n\t\t\t<details class=\"wp-block-details motion-reveal motion-delay-3 is-layout-flow wp-block-details-is-layout-flow\"><summary>Can you handle the website structure and copy?<span aria-hidden=\"true\">+<\/span><\/summary><p class=\"wp-block-paragraph\">We can handle information architecture, content direction, SEO and GEO briefs, plus writing or editing for core pages. The business still needs to provide accurate services, evidence, terms, source material and specialist knowledge.<\/p><\/details>\n\t\t\t\n\t\t\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n<\/section>\n\n\t\t\n<section class=\"wp-block-group faq-section support-faq faq-hub-group faq-hub-group--tint is-layout-flow wp-block-group-is-layout-flow\">\n\t\n\t<div class=\"wp-block-group site-container faq-section__grid is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\n\t\t<div class=\"wp-block-group faq-section__intro motion-reveal is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\n\t\t\t<p class=\"eyebrow wp-block-paragraph\"><span aria-hidden=\"true\"><\/span> FAQ<\/p>\n\t\t\t\n\t\t\t\n\t\t\t<h2 class=\"wp-block-heading\" id=\"faq-ecommerce\">eCommerce, WooCommerce, OpenCart and commercial workflows.<\/h2>\n\t\t\t\n\t\t\t\n\t\t\t<p class=\"wp-block-paragraph\">A suitable platform still needs a sound catalogue, checkout and daily operating model.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t<p class=\"faq-section__link wp-block-paragraph\"><a href=\"https:\/\/www.firstidea.gr\/en\/e-shop-development\/\">eCommerce development <span aria-hidden=\"true\">\u2197\ufe0e<\/span><\/a><\/p>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-group faq-list is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\t\t\n\t\t\t<details class=\"wp-block-details motion-reveal motion-delay-1 is-layout-flow wp-block-details-is-layout-flow\"><summary>WooCommerce or OpenCart: which platform is better?<span aria-hidden=\"true\">+<\/span><\/summary><p class=\"wp-block-paragraph\">There is no single best platform for every business. WooCommerce connects content and commerce particularly well inside WordPress, while OpenCart often suits catalogue-led stores and established commercial operations. The catalogue, integrations, team and existing investment determine the right choice.<\/p><\/details>\n\t\t\t\n\t\t\t\t\t\n\t\t\t<details class=\"wp-block-details motion-reveal motion-delay-2 is-layout-flow wp-block-details-is-layout-flow\"><summary>Can you connect an eShop to ERP, couriers, payments or marketplaces?<span aria-hidden=\"true\">+<\/span><\/summary><p class=\"wp-block-paragraph\">Yes, when the systems provide a reliable API, extension or documented data-exchange method. Before quoting, we map products, inventory, prices, orders, customers, errors and which system is the source of truth.<\/p><\/details>\n\t\t\t\n\t\t\t\t\t\n\t\t\t<details class=\"wp-block-details motion-reveal motion-delay-3 is-layout-flow wp-block-details-is-layout-flow\"><summary>Can an existing eShop be migrated without losing SEO?<span aria-hidden=\"true\">+<\/span><\/summary><p class=\"wp-block-paragraph\">A controlled migration is possible, but a promise of zero risk would be misleading. We map URLs, metadata, categories, products, redirects, structured data, analytics and Search Console before launch, then monitor performance after the move.<\/p><\/details>\n\t\t\t\n\t\t\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n<\/section>\n\n\t\t\n<section class=\"wp-block-group faq-section support-faq faq-hub-group faq-hub-group--plain is-layout-flow wp-block-group-is-layout-flow\">\n\t\n\t<div class=\"wp-block-group site-container faq-section__grid is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\n\t\t<div class=\"wp-block-group faq-section__intro motion-reveal is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\n\t\t\t<p class=\"eyebrow wp-block-paragraph\"><span aria-hidden=\"true\"><\/span> FAQ<\/p>\n\t\t\t\n\t\t\t\n\t\t\t<h2 class=\"wp-block-heading\" id=\"faq-custom\">Custom applications, portals and integrations.<\/h2>\n\t\t\t\n\t\t\t\n\t\t\t<p class=\"wp-block-paragraph\">When an established CMS is enough and when business logic needs its own system.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t<p class=\"faq-section__link wp-block-paragraph\"><a href=\"https:\/\/www.firstidea.gr\/en\/custom-web-development\/\">Custom web development <span aria-hidden=\"true\">\u2197\ufe0e<\/span><\/a><\/p>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-group faq-list is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\t\t\n\t\t\t<details class=\"wp-block-details motion-reveal motion-delay-1 is-layout-flow wp-block-details-is-layout-flow\"><summary>When is a custom web application more appropriate than WordPress?<span aria-hidden=\"true\">+<\/span><\/summary><p class=\"wp-block-paragraph\">When the core product is a distinct workflow, portal, dashboard, permission model or data integration that cannot be described well as pages and posts. Discovery clarifies whether the project needs a full custom system or a controlled custom extension.<\/p><\/details>\n\t\t\t\n\t\t\t\t\t\n\t\t\t<details class=\"wp-block-details motion-reveal motion-delay-2 is-layout-flow wp-block-details-is-layout-flow\"><summary>Do we have to build the complete final system from day one?<span aria-hidden=\"true\">+<\/span><\/summary><p class=\"wp-block-paragraph\">No. Where it is safe, we define a focused first release with real business value, clear boundaries and measurable acceptance criteria. The architecture should support growth without pretending that an MVP covers every future scenario on day one.<\/p><\/details>\n\t\t\t\n\t\t\t\t\t\n\t\t\t<details class=\"wp-block-details motion-reveal motion-delay-3 is-layout-flow wp-block-details-is-layout-flow\"><summary>Who owns the code and the data?<span aria-hidden=\"true\">+<\/span><\/summary><p class=\"wp-block-paragraph\">Ownership of repositories, credentials, data, third-party licences and deliverables is stated clearly in the proposal or agreement. The business should understand what it owns, what it licenses and which external services the system depends on.<\/p><\/details>\n\t\t\t\n\t\t\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n<\/section>\n\n\t\t\n<section class=\"wp-block-group faq-section support-faq faq-hub-group faq-hub-group--tint is-layout-flow wp-block-group-is-layout-flow\">\n\t\n\t<div class=\"wp-block-group site-container faq-section__grid is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\n\t\t<div class=\"wp-block-group faq-section__intro motion-reveal is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\n\t\t\t<p class=\"eyebrow wp-block-paragraph\"><span aria-hidden=\"true\"><\/span> FAQ<\/p>\n\t\t\t\n\t\t\t\n\t\t\t<h2 class=\"wp-block-heading\" id=\"faq-support\">Technical support and takeover of existing systems.<\/h2>\n\t\t\t\n\t\t\t\n\t\t\t<p class=\"wp-block-paragraph\">We first understand the current system, then decide whether to repair, stabilise or rebuild.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t<p class=\"faq-section__link wp-block-paragraph\"><a href=\"https:\/\/www.firstidea.gr\/en\/services\/website-management-joomla-wordpress-opencart\/\">Support &amp; takeover <span aria-hidden=\"true\">\u2197\ufe0e<\/span><\/a><\/p>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-group faq-list is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\t\t\n\t\t\t<details class=\"wp-block-details motion-reveal motion-delay-1 is-layout-flow wp-block-details-is-layout-flow\"><summary>Can you take over a website or eShop built by another agency?<span aria-hidden=\"true\">+<\/span><\/summary><p class=\"wp-block-paragraph\">Yes, after a technical audit and review of access, code, hosting, licences, backups, integrations and outstanding issues. We do not assume that every installation is safe to take over before its real condition is known.<\/p><\/details>\n\t\t\t\n\t\t\t\t\t\n\t\t\t<details class=\"wp-block-details motion-reveal motion-delay-2 is-layout-flow wp-block-details-is-layout-flow\"><summary>Does the system need a rebuild before support can begin?<span aria-hidden=\"true\">+<\/span><\/summary><p class=\"wp-block-paragraph\">Not necessarily. If the current system can be stabilised and evolved at acceptable risk, we prefer a controlled takeover. We recommend a rebuild when technical debt, security or platform constraints make continued work more expensive or dangerous.<\/p><\/details>\n\t\t\t\n\t\t\t\t\t\n\t\t\t<details class=\"wp-block-details motion-reveal motion-delay-3 is-layout-flow wp-block-details-is-layout-flow\"><summary>Do you support WordPress, WooCommerce, OpenCart and Joomla?<span aria-hidden=\"true\">+<\/span><\/summary><p class=\"wp-block-paragraph\">Yes, with boundaries that depend on the platform and installation. Joomla and especially older versions require compatibility and security assessment first, while WordPress, WooCommerce and OpenCart have dedicated support services.<\/p><\/details>\n\t\t\t\n\t\t\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n<\/section>\n\n\t\t\n<section class=\"wp-block-group faq-section support-faq faq-hub-group faq-hub-group--plain is-layout-flow wp-block-group-is-layout-flow\">\n\t\n\t<div class=\"wp-block-group site-container faq-section__grid is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\n\t\t<div class=\"wp-block-group faq-section__intro motion-reveal is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\n\t\t\t<p class=\"eyebrow wp-block-paragraph\"><span aria-hidden=\"true\"><\/span> FAQ<\/p>\n\t\t\t\n\t\t\t\n\t\t\t<h2 class=\"wp-block-heading\" id=\"faq-growth\">SEO, GEO, performance and security.<\/h2>\n\t\t\t\n\t\t\t\n\t\t\t<p class=\"wp-block-paragraph\">Improvements need a baseline, priorities and real verification after implementation.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t<p class=\"faq-section__link wp-block-paragraph\"><a href=\"https:\/\/www.firstidea.gr\/en\/services\/website-optimization\/\">SEO &amp; performance <span aria-hidden=\"true\">\u2197\ufe0e<\/span><\/a><\/p>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-group faq-list is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\t\t\n\t\t\t<details class=\"wp-block-details motion-reveal motion-delay-1 is-layout-flow wp-block-details-is-layout-flow\"><summary>Can you guarantee first position on Google?<span aria-hidden=\"true\">+<\/span><\/summary><p class=\"wp-block-paragraph\">No. Nobody controls the algorithm, competitors or demand. We can improve technical eligibility, architecture, content, entities, measurement and consistency so the website has a stronger foundation for organic search and AI discovery.<\/p><\/details>\n\t\t\t\n\t\t\t\t\t\n\t\t\t<details class=\"wp-block-details motion-reveal motion-delay-2 is-layout-flow wp-block-details-is-layout-flow\"><summary>Is website speed improvement just a cache plugin?<span aria-hidden=\"true\">+<\/span><\/summary><p class=\"wp-block-paragraph\">No. Cache is one layer. We review hosting, TTFB, images, fonts, JavaScript, CSS, third-party scripts, the database, templates and real Core Web Vitals. Every change is tested so it does not break checkout, tracking or dynamic behaviour.<\/p><\/details>\n\t\t\t\n\t\t\t\t\t\n\t\t\t<details class=\"wp-block-details motion-reveal motion-delay-3 is-layout-flow wp-block-details-is-layout-flow\"><summary>What does a WordPress or eCommerce security review include?<span aria-hidden=\"true\">+<\/span><\/summary><p class=\"wp-block-paragraph\">The scope is agreed for each case and may cover accounts, roles, updates, extensions, logs, backups, hardening, malware indicators and external integrations. A review reduces risk, but it cannot promise that no future incident will occur.<\/p><\/details>\n\t\t\t\n\t\t\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n<\/section>\n\n\t\t\n<section class=\"wp-block-group faq-section support-faq faq-hub-group faq-hub-group--tint is-layout-flow wp-block-group-is-layout-flow\">\n\t\n\t<div class=\"wp-block-group site-container faq-section__grid is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\n\t\t<div class=\"wp-block-group faq-section__intro motion-reveal is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\n\t\t\t<p class=\"eyebrow wp-block-paragraph\"><span aria-hidden=\"true\"><\/span> FAQ<\/p>\n\t\t\t\n\t\t\t\n\t\t\t<h2 class=\"wp-block-heading\" id=\"faq-project\">Cost, timing and the way we work.<\/h2>\n\t\t\t\n\t\t\t\n\t\t\t<p class=\"wp-block-paragraph\">Useful answers depend on scope, not a generic price list.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t<p class=\"faq-section__link wp-block-paragraph\"><a href=\"\/en\/#approach\">How we work <span aria-hidden=\"true\">\u2197\ufe0e<\/span><\/a><\/p>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-group faq-list is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\t\t\n\t\t\t<details class=\"wp-block-details motion-reveal motion-delay-1 is-layout-flow wp-block-details-is-layout-flow\"><summary>How much does a new website or eShop cost?<span aria-hidden=\"true\">+<\/span><\/summary><p class=\"wp-block-paragraph\">Cost depends on content, the design system, functionality, data, integrations, migration and testing. After discovery we provide a clear scope and proposal; a number without those inputs would be misleading.<\/p><\/details>\n\t\t\t\n\t\t\t\t\t\n\t\t\t<details class=\"wp-block-details motion-reveal motion-delay-2 is-layout-flow wp-block-details-is-layout-flow\"><summary>How long does a project take?<span aria-hidden=\"true\">+<\/span><\/summary><p class=\"wp-block-paragraph\">Timing depends on scope, content and data readiness, approvals and external integrations. At the start we agree phases, responsibilities and dependencies so the schedule reflects the real work rather than only a preferred date.<\/p><\/details>\n\t\t\t\n\t\t\t\t\t\n\t\t\t<details class=\"wp-block-details motion-reveal motion-delay-3 is-layout-flow wp-block-details-is-layout-flow\"><summary>What do you need in order to prepare a proposal?<span aria-hidden=\"true\">+<\/span><\/summary><p class=\"wp-block-paragraph\">We need the business goal, audience, existing website or system, core functions, examples, integrations, available material and desired timeframe. If the scope is not yet clear, we begin with discovery.<\/p><\/details>\n\t\t\t\n\t\t\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n<\/section>\n\n\t\t\n<section class=\"wp-block-group faq-section support-faq faq-hub-group faq-hub-group--plain is-layout-flow wp-block-group-is-layout-flow\">\n\t\n\t<div class=\"wp-block-group site-container faq-section__grid is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\n\t\t<div class=\"wp-block-group faq-section__intro motion-reveal is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\n\t\t\t<p class=\"eyebrow wp-block-paragraph\"><span aria-hidden=\"true\"><\/span> FAQ<\/p>\n\t\t\t\n\t\t\t\n\t\t\t<h2 class=\"wp-block-heading\" id=\"faq-ai\">AI chatbots, assistants and automations.<\/h2>\n\t\t\t\n\t\t\t\n\t\t\t<p class=\"wp-block-paragraph\">AI grounded in approved sources, with boundaries, monitoring and human responsibility.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t<p class=\"faq-section__link wp-block-paragraph\"><a href=\"\/en\/ai-solutions\/\">Firstidea AI Lab <span aria-hidden=\"true\">\u2197\ufe0e<\/span><\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t<p class=\"faq-section__link wp-block-paragraph\"><a href=\"\/en\/services\/ai-chatbot-wordpress-woocommerce\/\">AI Chatbot for WordPress &amp; WooCommerce <span aria-hidden=\"true\">\u2197\ufe0e<\/span><\/a><\/p>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-group faq-list is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\t\t\n\t\t\t<details class=\"wp-block-details motion-reveal motion-delay-1 is-layout-flow wp-block-details-is-layout-flow\"><summary>What can an AI chatbot do for my business?<span aria-hidden=\"true\">+<\/span><\/summary><p class=\"wp-block-paragraph\">It answers questions about your company, services and products, helps visitors find information and can collect contact enquiries with consent. For WordPress and WooCommerce, Firstidea handles training on your business information, installation and configuration. When information is insufficient, it is configured to suggest contacting your team. AI can still make mistakes.<\/p><\/details>\n\t\t\t\n\t\t\t\t\t\n\t\t\t<details class=\"wp-block-details motion-reveal motion-delay-2 is-layout-flow wp-block-details-is-layout-flow\"><summary>What is the AI Store Manager Assistant?<span aria-hidden=\"true\">+<\/span><\/summary><p class=\"wp-block-paragraph\">It is a product in development for WooCommerce, OpenCart and WordPress, designed to assist with controlled store tasks, analysis and recommendations. Data access, permitted actions and human approval are defined for each pilot.<\/p><\/details>\n\t\t\t\n\t\t\t\t\t\n\t\t\t<details class=\"wp-block-details motion-reveal motion-delay-3 is-layout-flow wp-block-details-is-layout-flow\"><summary>Can AI connect to our eShop or internal systems?<span aria-hidden=\"true\">+<\/span><\/summary><p class=\"wp-block-paragraph\">Yes, through secure, limited integrations when suitable APIs and a clear business purpose exist. We start with the smallest useful scope, activity logs and access boundaries rather than granting unrestricted control from the outset.<\/p><\/details>\n\t\t\t\n\t\t\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n<\/section>\n\n\t\t\n<section class=\"wp-block-group faq-section support-faq faq-hub-group faq-hub-group--tint is-layout-flow wp-block-group-is-layout-flow\">\n\t\n\t<div class=\"wp-block-group site-container faq-section__grid is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\n\t\t<div class=\"wp-block-group faq-section__intro motion-reveal is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\n\t\t\t<p class=\"eyebrow wp-block-paragraph\"><span aria-hidden=\"true\"><\/span> FAQ<\/p>\n\t\t\t\n\t\t\t\n\t\t\t<h2 class=\"wp-block-heading\" id=\"faq-hosting\">Hosting, maintenance and operation after launch.<\/h2>\n\t\t\t\n\t\t\t\n\t\t\t<p class=\"wp-block-paragraph\">Launch is the move into real operation, not the end of technical responsibility.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t<p class=\"faq-section__link wp-block-paragraph\"><a href=\"https:\/\/www.firstidea.gr\/en\/services\/website-hosting\/\">Hosting &amp; security <span aria-hidden=\"true\">\u2197\ufe0e<\/span><\/a><\/p>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-group faq-list is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\t\t\n\t\t\t<details class=\"wp-block-details motion-reveal motion-delay-1 is-layout-flow wp-block-details-is-layout-flow\"><summary>Does the website have to be hosted by Firstidea?<span aria-hidden=\"true\">+<\/span><\/summary><p class=\"wp-block-paragraph\">No. We can assess the current hosting or propose a managed environment based on the platform, traffic, support model and access requirements. Hosting and application responsibilities should always be explicit.<\/p><\/details>\n\t\t\t\n\t\t\t\t\t\n\t\t\t<details class=\"wp-block-details motion-reveal motion-delay-2 is-layout-flow wp-block-details-is-layout-flow\"><summary>What does maintenance after launch include?<span aria-hidden=\"true\">+<\/span><\/summary><p class=\"wp-block-paragraph\">Depending on the agreed plan, it may include controlled updates, backups and restore tests, monitoring, small fixes, security reviews and technical support. New features or substantial content projects are estimated separately.<\/p><\/details>\n\t\t\t\n\t\t\t\t\t\n\t\t\t<details class=\"wp-block-details motion-reveal motion-delay-3 is-layout-flow wp-block-details-is-layout-flow\"><summary>Are backups provided, and who verifies that they work?<span aria-hidden=\"true\">+<\/span><\/summary><p class=\"wp-block-paragraph\">A backup must include the correct files and database, follow an appropriate retention policy and not depend only on the same production environment. Real recovery is demonstrated through controlled restore tests, not simply a successful backup message.<\/p><\/details>\n\t\t\t\n\t\t\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n<\/section>\n\n\t\n\n<section class=\"growth-cta faq-hub-cta\" aria-labelledby=\"faq-hub-cta-title\"><div class=\"site-container growth-cta__grid\"><div class=\"motion-reveal\"><p class=\"eyebrow eyebrow--light\"><span><\/span> Your context matters<\/p><h2 id=\"faq-hub-cta-title\">Could not find your exact situation?<\/h2><p>Send us the current website or eShop, your objective, the main difficulties and the decision you are trying to make. We will respond to the actual context instead of sending you back to a generic service list.<\/p><a href=\"https:\/\/www.firstidea.gr\/en\/contact\/\">Send your question <b aria-hidden=\"true\">\u2197\ufe0e<\/b><\/a><\/div><div class=\"faq-answer-stamp motion-reveal motion-delay-1\" aria-hidden=\"true\"><span>QUESTION<br>RECEIVED<\/span><strong>CONTEXT<br>BEFORE<br>ANSWER<\/strong><b>FIRSTIDEA \/ HUMAN REVIEW<\/b><\/div><\/div><\/section>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Clear answers about websites, eCommerce, WordPress, OpenCart, custom development, SEO, technical support, AI, hosting and working with Firstidea.<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-global","meta":{"footnotes":""},"class_list":["post-10684","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.firstidea.gr\/en\/wp-json\/wp\/v2\/pages\/10684","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.firstidea.gr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.firstidea.gr\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/www.firstidea.gr\/en\/wp-json\/wp\/v2\/comments?post=10684"}],"version-history":[{"count":3,"href":"https:\/\/www.firstidea.gr\/en\/wp-json\/wp\/v2\/pages\/10684\/revisions"}],"predecessor-version":[{"id":11362,"href":"https:\/\/www.firstidea.gr\/en\/wp-json\/wp\/v2\/pages\/10684\/revisions\/11362"}],"wp:attachment":[{"href":"https:\/\/www.firstidea.gr\/en\/wp-json\/wp\/v2\/media?parent=10684"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}